WHO WE ARE
HDL DUBAI
INTRODUCTION
HDL Dubai is the official and exclusive distributor of HDL products in UAE Dubai and which are available through our network of HDL approved installers. HDL was established in 1985 and today has a global presence with products available in 80+ countries and in all continents. A number of prestigious International projects have been completed using HDL products. Some examples include all of the the DMX nodes and SMS gateway at BMW World in Munich, and the lighting system at the Great Hall of the People in Beijing (Chinese Parliament).
Through our compulsory training and accreditation courses, we assess all installers and pride ourselves for the highest levels of customer support, workmanship and after sales service from every professional that participates. In addition to the above we record the serial number of every product sold by us so that we can ensure traceability should any issue arise.
In order to continually innovate and further specialise the product range we operate a local technical department who collaborate with the R&D department at the headquarters on a continual basis.
COMMITMENTS TO CLIENTS
- We are fully committed to providing customers with innovative solutions – both in our products and our services.
- We commit ourselves to always striving to please our customers and to deliver an excellent standard of service all of the time.
- We offer friendly and professional advice to accommodate for each of our customer needs.
- We will handle your requests efficiently.
- We listen to feedback because it helps us to continue to improve our services.
- We treat all information about yourself and your business with respect and in the strictest of confidence.
QUALITY POLICY
To achieve this we endeavour for total customer satisfaction & pro actively pursue quality. We make training for quality a first priority and do it right the first time. We optimize our products and services through rigorous evaluation and review processes. We provide systematic validation and compliance to our customer and business requirements & build quality into everything we do.
YOUR CONFIDENTIALITY
Your privacy is fundamental to us. We are committed to earning your trust by safeguarding your personal information. All the information and details you provide to us is securely maintained and is kept strictly confidential. We do not, and will not, sell or exchange our client data.
In some instances, it is necessary for us to collect personal information from you. With this in mind we will make every effort to make sure that you are fully aware of the reason why we need to collect certain personal information from you and will let you know what we will do with the personal information that you entrust to us.
EQUALITY & DIVERSITY
We are fully committed to the principle of equality of opportunity for all in employment and service delivery. We take pride in our increasingly diverse community and all the cultural richness that it brings with it.
