INTRODUCTION

HDL Dubai is the official and exclusive distributor of HDL products in UAE Dubai and , which are available through our network of HDL approved installers.

HDL was established in 1985 and today has a global presence with products available in 80+ countries and in all continents.

A number of prestigious International projects have been completed using HDL products. Some examples include all of the the DMX nodes and SMS gateway at BMW World in Munich, and the lighting system at the Great Hall of the People in Beijing (Chinese Parliament).

Through our compulsory training and accreditation courses, we assess all installers and pride ourselves for the highest levels of customer support, workmanship and after sales service from every professional that participates.

In addition to the above we record the serial number of every product sold by us so that we can ensure traceability should any issue arise.

In order to continually innovate and further specialise the product range we operate a local technical department who collaborate with the R&D department at the headquarters on a continual basis.

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WHY US

We design and produce all our products under one roof within a  sensible pricing range, prioritising quality of the highest standard, giving you peace of mind.

Updated information on our product range is available on our website. Meanwhile, our sales and technical support teams are at your service to provide the advice you need in a personalised way.

Working with HDL could not be easier, we have simple step by step processes which have been implemented with our customers in mind and with the aim of achieving the best results within the quickest possible time frames.

COMMITMENTS TO CLIENTS

We are fully committed to providing customers with innovative solutions – both in our products and our services.

We commit ourselves to always striving to please our customers and to deliver an excellent standard of service all of the time.

We offer friendly and professional advice to accommodate for each of our customer needs.

We will handle your requests efficiently.

We listen to feedback because it helps us to continue to improve our services.

We treat all information about yourself and your business with respect and in the strictest of confidence.

QUALITY POLICY

We will always listen to our customers’ desires and  we are committed to meeting and exceeding their expectations. We strive to deliver high quality, reliable products that our customers can use with confidence, while maintaining cost-effectiveness.

To achieve this we endeavour for total customer satisfaction & pro actively pursue quality. We make training for quality a first priority and do it right the first time. We optimize our products and services through rigorous evaluation and review processes. We provide systematic validation and compliance to our customer and business requirements & build quality into everything we do.

EXCELLENT TRAINING

We are committed to offering the highest quality training initiatives by making sure we fully understand your requirements and then working with you to deliver the outcomes you are striving towards.

Our training programmes are designed to help you develop best practice in everything you do while working for your clients, delivering practical, competitively priced training and assessments in a professional, friendly and learning environment.

We ensure our course information is up-to-date and relevant it is our mission to work in partnership with individuals and the business community to provide high quality. We also understand that continual investment in training is one of the best ways to improve performance. The training includes a variety of formats from formal classroom based training to workshops, one-to-one coaching and on-the job training.

In order to support you and progress your career development we are also able to devise and provide bespoke training courses to suit any company’s individual requirements and professionally assist with identifying specific training needs.

YOUR CONFIDENTIALITY

Your privacy is fundamental to us. We are committed to earning your trust by safeguarding your personal information. All the information and details you provide to us is securely maintained and is kept strictly confidential. We do not, and will not, sell or exchange our client data.

In some instances, it is necessary for us to collect personal information from you. With this in mind we will make every effort to make sure that you are fully aware of the reason why we need to collect certain personal information from you and will let you know what we will do with the personal information that you entrust to us.

EQUALITY & DIVERSITY

We are fully committed to the principle of equality of opportunity for all in employment and service delivery. We take pride in our increasingly diverse community and all the cultural richness that it brings with it.

We intend to be fair to people who use or would like to use our services. We also intend to be fair to those who work for us or who would like to work for us. Treating people fairly does not always mean treating them the same regardless of their age, disability, sexual orientation, marriage and civil partnership, pregnancy or maternity, sex, race, religion or belief.

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